This section is headed by the information communication and Technology Officer (ICTO).

It has an overall responsibility for: -

• Managing networks and hardware systems, implementing and operating the IT infrastructure including Wide Area Networks (WAN), Local Area Network (LAN), Servers and Desktop Systems.
• User support, training and monitoring performance of existing systems usability and user response.
• Systems application both at the front end and back end technologies including the Coffee Industry Database, Enterprise Resource program systems (ERP), and Web development and management.

Duties: -

• Responding to and resolving escalated network problems
• Co-ordinating and helping to perform network installations
• Monitoring network systems
• Maintaining detailed documentation and network drawings
• Setting server/desktop strategies and priorities
• Responding to and resolving escalated hardware problems
• Co-ordinating and helping perform server and desktop installations
• Monitoring desktop and server systems and maintaining detailed configuration documentation.
• Developing applications to operate on modern operating systems
• Preparing modules and reports for effective database management
• Adding modern functionality to existing applications
• High level code and application debugging
• Application roll-out development and upgrades
• Electronic applications developments (Websites, e-commerce, and others)
• Maintain a log of user request and response
• Maintain a quality service level within the user environment
• Maintain a defined status of growth of user education